Welcome to the WRTK B2B Support Center

All products listed on the WRTK B2B platform are available to approved wholesale customers. This includes our full line of workwear and accessories, with access to volume-based inventory data and variant-specific availability.

Your pricing is based on your account’s assigned reseller level. Each product displays your wholesale price once you are logged in. If your account has negotiated terms or discounts, those will be automatically applied.

Yes, available stock quantities are displayed for each product variant. When possible, estimated restock dates are also shown to help you plan your orders. Please note that some items may not have confirmed restock information, especially during peak seasons or supplier delays. Backorders are available when indicated.

You can add and manage your own shipping addresses from your account dashboard. Go to “Addresses” and click “Add New Shipping Address.” Each user, including sub-accounts, manages their own address book. Shipping addresses are not shared between users on the same company account.

Yes, net terms (such as Net 30) are available to approved resellers. If your account is eligible, this option will appear at checkout. If you'd like to apply for terms, please contact our support team.

Invoices are available through a separate billing portal, which you'll be invited to once your reseller account is approved. When an order is processed and an invoice is created in our system, a note will be added to the order with a direct link to view the invoice in the billing portal. You’ll also receive invoice notifications by email. If you need help accessing past invoices, our support team is happy to assist.

Yes. As the primary account holder, you can create sub-accounts for your team members and manage their permissions, including whether their orders require your approval before being processed. Each sub-account has its own login but shares the same billing address as the main account. Shipping addresses are managed individually by each user. You can create and manage sub-accounts directly from your account dashboard.

You can fill out the support form on this page or email us directly at [email protected]. Our team is available Monday to Friday and typically responds within one business day.

By default, the only available option at checkout is our Wholesale Shipping service. However, if you'd prefer to use your own carrier, custom arrangements can be made directly with our sales team. Please contact [email protected] to discuss setting up alternative shipping methods for your account.

If your order hasn’t shipped yet, you can request a modification or cancellation by contacting support as soon as possible. Once the order is in processing or shipped, changes may no longer be possible. We’ll do our best to accommodate urgent requests.